Kenter Logistics is an Australian Company, with offices in New Zealand and United States. We wish to advise the public in regards to a seller scam, which we identified in the days preceding our purchase of used machinery. Our experiences as an organisation recounted as follows:
Kenter advises all relevant parties to take caution and be proactive in checking dealings with sellers.
We recently negotiated the purchase and dismantling of a machine to be packed into a 40HC and shipped from San Antonio, Texas, to Jebel Ali. The seller asked us to make a USD deposit of 30,000 on the machine to be shipped. Failing this deposit, the machine would be sold to another bidder.
We accepted the terms, but informed the seller that a Kenter representative would inspect the machine on behalf of the client prior to any such payment release.
Mandatory practise between this client and Kenter is to confirm the machine’s credibility. This is done using the seller’s location and the serial number of the machine. Authenticity was determined.
Our Vice President took on the four-hour plus journey to the registered address of the seller. On arrival, he contacted the ‘seller’ who went by the name Alex.
Alex apologised for not being there, advised our Vice President that he was in a meeting and would be there shortly. As this is usually a streamlined process without delay, our Vice President acted on growing suspicion and arranged for a caller unconnected to the deal to dial the seller’s number. The unconnected caller dialled, only to be connected with someone who had an entirely different voice with an accent.
To add to the concerning nature of this situation, the scammer also had offered a deal on another piece of machinery. Further research on the piece of machinery offered revealed it to be a machine that was still in the possession of a dealer in NSW Australia, which the dealer said he possessed and was visually citing it on his property.
All communications have since been pulled and relevant authorities advised.
Major alerts would suggest that the seller provided an inauthentic invoice, professional custom until the most crucial points of their service, and had was to our knowledge yet to be uncovered by others in the industry. The concerns from our involvement include the extremely authentic invoice and accrued trust with the dealer.
In the wake of what may have resulted in a significant financial loss, Kenter urges all buyers to report suspicious activity and follow best practise meticulously in all areas of buyer’s protocol.